Yesterday, The Hartmann Korby Team had a unique opportunity to see the inner workings of the Wells Fargo Underwriting Department
In Minneapolis- The Hartmann Korby team was invited by local Wells Fargo mortgage bankers Jim McCaffrey and Michael Spindler for a tour of their hi security facility. It was an amazing honor! We are the first and only team to get a behind the scenes to tour of this facility.
Not knowing what to expect, I stepped off the elevator and began to hear the quiet calm of feverish work from over 80+ underwriters and 20+ closers. Knowing it is just days before was month end, I was surprised by lots of smiles and calmness. There were signs placed all over the office and cubicles talking about putting clients first, doing what is right, and solving problems.
The highlight of the entire afternoon was getting a chance to meet with the leaders of the department, Nicole and Patti. This dynamic set of “client first”- do whatever it takes- leaders were outstanding to listen to. Patti spoke of new ways that Wells Fargo is moving forward to expedite the loan approval process.
My favorite story that Patti shared was that of a buyer that was supposed to close on a specific day, you know the scene – moving van is packed, help is lined up, ect…. A small glitch came up last minute with the agent and they needed to call to clear something up. Patti was relentless in her desire to close that day, she would not take no for an answer. Guess what, it closed on time. It was so refreshing to see such passion and determination in an area that very few of us in the real estate business ever get to see.
My hats off to the Wells Fargo team and what they are doing to streamline the mortgage process. As being leaders in the industry, I could see why.